Alameda Kids Resource Directory
Agency name:
Alameda County Behavioral Health Department
Program name:
Acute Crisis Care and Evaluation for Systemwide Services 24-Hour Hotline
Program Last Updated: 01/02/2026
Program AKA (also known as): ACCESS
Program Description: Services Provided by ACCESS: -General information about services and service alternatives -Telephone screening to determine if consumer meets medical necessity criteria for Specialty Mental Health Services -Substance Use Disorder Screening and Referrals -Crisis screening and referrals (ACCESS is not a suicide hotline) -Verification of Behavioral Health Plan eligibility -Determination of appropriate level of care and provider selection
Service Address: 2000 Embarcadero Cove, Suite 400, Oakland, CA 94606, Oakland, California 94606
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Program Website: https://www.acbhcs.org/
Program Contact(s):
- Name: Catherine Powell
Phone: 5105678238
Address: 2000 Embarcadero Cove, Suite 400 Oakland, CA 94606
Ages Served:
- 0 months - 12 months
- 12 months - 18 months
- 18 months - 24 months
- 2 years - 3 years
- 3 years - 4 years
- 4 years - 5 years
- 5 years & up
- Adults
- Teens
- 5 years - 8 years
Requirements:
- Live in certain residence: Alameda County
- Medi-Cal
Services:
- Referrals to community resources
Other Services: 24-hour hotline
Location Type:
Languages:
- Cambodian
- Chinese
- English
- Farsi/Dari
- Spanish
- Tagalog
- Vietnamese
Type of cost:
- No Fee
Comments about cost: Full Scope Medi-Cal or eligible for Full Scope Medi-Cal
Cost payment:
- No fees
Intake Procedure:
Other Intake Procedures: Call 1-800-491-9099
